La Red Health Center Internet Privacy Policy

La Red Health Center ("LRHC," "we," "our," or "us") is committed to protecting the privacy and security of your personal information. This internet privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online services. This policy also describes how your medical information may be used and disclosed, and how you can access this information.

We operate in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as other applicable state and federal privacy laws. By accessing or using our website, you agree to the practices described in this policy.

Who We Are

• Phone: 302.855.1233
• Website: laredhealthcenter.org

La Red Health Center is a Federally Qualified Health Center (FQHC) providing comprehensive, quality health care services to individuals and families, regardless of ability to pay.

Information We Collect

We may collect the following types of information through our website:

Personal Information

• Name
• Contact details (address, phone number, email)
• Date of birth
• Insurance information
• Payment and billing information
• Health-related information submitted through secure patient forms or portals

Automatically Collected Information

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Cookies and tracking data

How We Use Your Information

Acting in compliance with our privacy policy, we use the information collected for the following purposes:

• To provide and manage health care services
• To communicate with you about appointments, services, and billing
• To process payments and insurance claims
• To improve website functionality and user experience
• To comply with legal and regulatory requirements

Your Medical Information. Your Rights. Our Responsibilities.

This part of our privacy policy describes how your medical information may be used and disclosed, and how you can access this information. Please review it carefully.

Your Rights

You have the right to:

• Get a copy of your paper or electronic medical record
• Correct your paper or electronic medical record
• Request confidential communication
• Ask us to limit the information we share
• Get a list of those with whom we've shared your information
• Get a copy of our privacy notice
• Choose someone to act on your behalf
• File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way we use and share your information as we:

• Tell family and friends about your condition
• Provide disaster relief
• Provide mental health care
• Market our services and sell your information
• Raise funds

Our Uses and Disclosures

We may use and share your information as we:

• Treat you
• Run our organization
• Bill for the services you receive
• Help with public health and safety issues
• Comply with the law
• Address workers' compensation, law enforcement, and other government requests
• Respond to lawsuits and legal actions

Health Information — Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or a paper copy of your medical record.

• You can ask to see or get an electronic or a paper copy of your medical records and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable cost-based fee.

Ask us to correct your medical record.

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may deny your request, but we'll tell you why in writing within 60 days.

Request confidential communications.

• You can ask us to contact you in a specific way (e.g., home or office phone) or to send mail to a different address.
• We will agree to all reasonable requests.

Ask us to limit what we use or share.

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may deny your request if it would affect your care.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will agree unless a law requires us to share that information.

Get a list of those with whom we've shared information.

• You can ask for a list (accounting) of the times we've shared your health information, from six years prior to the date you ask, as well as with whom we shared your information and why.
• We will include all the disclosures, except for those about treatment, payment, and health care operations, plus certain other disclosures (such as any you asked us to make). We'll provide one accounting a year for free but will charge a reasonable cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice.

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act on your behalf.

• If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act on your behalf before we take any action.

File a complaint if you feel your rights are violated.

• If you feel we have violated your rights, you can file a complaint by contacting us using the information on page 1.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Ave., SW, Washington, D.C. 20201; calling 1-877-696-6775; or visiting hhs.gov/ocr/privacy/hipaa/complaints.
• We will not retaliate against you for filing a complaint.

Health Information — Your Choices

For certain health information, you can choose what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care
• Share information in a disaster relief situation

If you are not able to tell us your preference (e.g., if you are unconscious), we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes

In the case of fundraising:

• We may contact you for fundraising efforts, but you can tell us not to contact you again.

Health Information — Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways:

How else can we use or share your health information?

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. Find more information here: hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Our Responsibilities — Health Information

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Find more information here: hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of This Policy

We can change the terms of this policy, and the changes will apply to all the information we have about you. The new notice will be available upon request, in our office, and on our website.

Other Information

• The effective date of this notice is June 9, 2025.
• We will never share any substance abuse treatment records without your written permission.